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Automated Invoicing

Many businesses still use the traditional billing method of invoicing the customer at the end of each month. It’s a multi-step process, which is prone to errors. The typical steps businesses take are as below: Review all their appointments for the time period on the calendar Spend hours calculating and preparing invoices for each customer Send the invoice to the customer Track and follow up on payments[...]

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  • 2018-01-03

GPS Dog Walking App

Lot of new customers come and ask me this question I am not sure if I really need the GPS Tracking. So, I decided to capture my thoughts in this article. I am going to present 5 scenarios and let you decide if you really need it or not. Competitive advantage – Nowadays lot of national level companies in Dog Walking business are marketing their GPS tracking feature to the end users.[...]

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  • 2017-12-27

Things to consider when creating business policies Every business needs policies and procedures. As a business owner these are your guidelines to ensure consistency of your service and to help your employees and clients to learn about your business and understand, what is expected out of them. Below are some of the things you should consider when setting up your business policies and procedures. Initial client interview – What should the client expect during this process?[...]

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  • 2017-11-26

Pet Safety Tips for the Holidays

Holiday season is fun and exciting time of the year. You are thinking of family, friends, get-together, food, gifts and decorations. But if you have a furry family member you need to take extra care of their safety around this season. Some of the things to watch out are: - Christmas tree as beautiful as it looks with all the hanging ornaments could be a great hazard to pets.[...]

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  • 2017-11-08

Holiday Marketing

When you own a pet care business, then the holiday season is more than a time to celebrate. It is the busiest time of the year as lot of pet owners who are travelling for holidays will need a pet boarding or a pet sitter. They also need some help while they are out shopping for their family members and friends. If you are thinking of taking benefit of this season, here are few tips to increase your business: -.[...]

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  • 2017-11-05

How packages work in DoTimely

Service Pack / Package A package is a collection of specific count of a service. For instance, if you have a service 15-minute Solo Walk,you can have a pack of 20 Solo Walks for 15 minutes. Usually packages are offered at a discounted rate than the individual purchased services. How do Packages work? A user with proper permissions can add a package for a customer. Once a package is added for a customer an invoice for the package purchase transaction is created.[...]

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  • 2017-10-25

6 Things to keep in mind for using messaging

Chat can be a great tool for enhancing customer experience but there are certain behaviors you should adopt and avoid to get the best results in customer satisfaction. Here are some of the best practices: - Chat has higher satisfaction rating compared to email and phone. Know Your customer / Personalize Each customer may have different style of communication. Rather than have one style try to adapt to the customers.[...]

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  • 2017-10-14

Benefits of messaging

We live in the era where customers are used to text messages and need for instant gratification. Messaging apps have over 5 billion monthly users worldwide. The chances that your customers are familiar with this communication channel and are using it is very high. Chat has higher satisfaction rating compared to email and phone. With this, rises the need of incorporating messaging for your business.[...]

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  • 2017-10-13

How messaging works in DoTimely

Business Owner Chat Business owner can do one to one chat with customer or staff member. The chat has all the key functions that you have come to expect from a modern messaging service. Some of the features specific to One to One chat are:- Allow users to track message delivery status Show message delivery time stamps Provision to display message read receipts Display the user’s online/offline status and “last seen at” time[...]

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  • 2017-10-10

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